Learning Goal: I’m working on a health & medical discussion question and need an explanation and answer to help me learn.
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For your Competency Discussion, based on the healthcare organization where you work or one in which you are familiar, consider how productivity metrics are used to increase productivity and improve quality. Next, think about how the organization used a balanced scorecard to reveal the results of quantitative and qualitative measures. Finally, reflect on how performance has improved healthcare in this organization.
To begin this Competency and meet your required engagement, post in the Discussion area a brief description of the healthcare organization you selected. Next, describe how productivity metrics are used in the organization to increase productivity and improve quality. Then explain how the organization used a balanced scorecard to reveal the results of quantitative and qualitative measures. Finally, describe how performance has improved healthcare in this organization.
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Review the details of your assessment including the rubric. You will have the ability to submit the assessment once you submit your required pre-assessments and engage with your Faculty Subject Matter Expert (SME) in a substantive way about the competency.
In this Performance Task Assessment, you will use information from the scenario provided, along with the supporting documents, to demonstrate your ability to evaluate a healthcare organization’s productivity, create a balanced scorecard, and recommend changes to optimize productivity targets measured against established benchmarks.
To complete this Assessment:
This Assessment requires submission of three (3) files. Save your files as follows:
You may submit a draft of your assignment to the Turnitin Draft Check area to check for authenticity. When you are ready to upload your completed Assessment, use the Assessment tab on the top navigation menu.
Before submitting your Assessment, carefully review the rubric. This is the same rubric the assessor will use to evaluate your submission and it provides detailed criteria describing how to achieve or master the Competency. Many students find that understanding the requirements of the Assessment and the rubric criteria help them direct their focus and use their time most productively.
Access the following to complete this Assessment:
To begin, read the scenario below; the “United General Hospital Emergency Room Case Study” and other documents provided; and the “Productivity Metrics Dashboard.” Then, complete Parts I–III.
Scenario:
You have been hired as a consultant to increase productivity in United General Hospital’s emergency department. Your consulting engagement entails evaluating productivity metrics for the emergency room (ER), creating a balanced scorecard to measure the department’s performance, and then presenting recommendations to the leaders of the emergency department.
This Assessment has three-parts. Click each of the items below to complete this Assessment.
As a first step in your consulting engagement, you review Ron’s experience in the ER. Using information from the case study, evaluate Ron’s experience and summarize your findings against national standards as follows (4-5 pages):
The next step in your consulting engagement is creating a balanced scorecard but, first, you must convince the executive committee that the balanced scorecard method is effective. Several members of the executive committee are not familiar with the process. An important part of your role is to educate them. You decide to show them a sample balanced scorecard for an emergency department.
After you explain the balanced scorecard methodology, the board and chief executive officer (CEO) wants you to create a balanced scorecard for the emergency department at United General.
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